Official Document

sifucuci Privacy Policy

Your personal information is a trust we safeguard with full responsibility. This policy clearly outlines how sifucuci collects, processes, stores and protects the data of Malaysian players registered on our platform.

Data Protection Confidentiality Guaranteed 21+ Only
This policy is effective and was last updated on: 1 January 2026. All players are advised to read it carefully.

Our Commitment to Your Privacy

Six core principles that shape how sifucuci handles players' personal information.

Purpose-Based Collection

sifucuci only collects information that is genuinely needed for account registration, identity verification, payment processing and customer support. No data is collected beyond operational requirements.

Secure Storage

All personal data is stored using high-grade encryption systems. Our servers are protected by security infrastructure that meets international standards to ensure your records are not easily accessible to outside parties.

Player Control

You have the right to access, update and request deletion of your personal information at any time. Contact our 24/7 support team via live chat or email to make any data-related request.

No Data Selling

sifucuci does not sell, rent or trade players' personal information to third parties for marketing purposes. Your data is only shared with service provider partners who are bound by strict confidentiality agreements.

Communication Preferences

Players can choose to receive or opt out of any promotional communications from sifucuci. We respect your preferences and will not send unwanted communications after an unsubscribe request has been received.

Licensing Compliance

As a platform operating under international licensing, sifucuci complies with data protection requirements set by our licensing body, including mandatory KYC and AML procedures.

Full Privacy Policy Terms

Please read each of the following sections carefully before using the sifucuci platform.

01

Introduction and Scope of Policy

This Privacy Policy is issued by sifucuci ("we", "platform" or "company") and applies to all individuals who register an account, browse the sifucuci website or use any services provided by this platform. By registering or continuing to use our services, you agree to the terms contained in this Privacy Policy.

This policy covers how we collect personal information, the purposes for which that information is used, parties that may access your information, data retention periods and your rights as a data subject. This policy should be read together with the Terms & Conditions and other policies available on this website.

sifucuci operates under international licensing and is subject to data protection requirements set by the licensing body. We are committed to handling your personal information in a responsible, fair and transparent manner.

02

Information We Collect

During the registration process and ongoing use of the platform, sifucuci may collect the following categories of personal information:

  • Identity Information: full name, identification card number (MyKad), date of birth and gender. This information is required to meet the identity verification (KYC) requirements mandated by our licensing.
  • Contact Information: email address, mobile phone number and residential address. This data is used for account communications and transaction verification.
  • Financial Information: e-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow information and online banking account information (FPX) used for deposits and withdrawals. We do not store full credit card or debit card details.
  • Account Information: username, game activity records, deposit and withdrawal transaction history, account balance and records of bonuses used.
  • Technical Information: IP address, browser type, device operating system, access log data and cookies collected automatically while you use the platform.
  • Communication Information: live chat session records, customer support email content and feedback you provide to us.
Age Reminder: The sifucuci platform is for players aged 21 and above only. We use the identity information collected to verify this age requirement and reserve the right to close accounts that do not meet the minimum age condition.
03

Purposes for Using Information

sifucuci uses the personal information collected for the following purposes:

  • Account Verification and Security: Verifying player identity, preventing fraud, combating money laundering (AML) and complying with KYC requirements set by our international licensing.
  • Transaction Processing: Processing deposits through available payment methods (including e-wallets, DuitNow, FPX and cryptocurrencies such as USDT, BTC and ETH) and managing withdrawals within 10–45 minutes.
  • Service Provision: Operating player accounts, managing bonuses and promotions including a 200% welcome bonus up to RM1,000, and supporting the sifucuci VIP programme.
  • Customer Support: Providing assistance via live chat and email in Malay and English, and resolving player complaints and enquiries.
  • Platform Improvement: Analysing usage patterns to improve services, optimise the user experience and develop new features that meet the needs of Malaysian players.
  • Marketing Communications: Sending promotional information, bonus offers and platform updates to players who have given their consent. You can stop receiving these communications at any time.
  • Legal Compliance: Meeting reporting, audit and investigation requirements set by the licensing body and relevant authorities.
We will not use your personal information for any other purpose not stated above without obtaining your prior consent.
04

Sharing Information with Third Parties

sifucuci does not sell or trade players' personal information. However, in certain limited situations, we may share your information with the following categories of third parties:

  • Payment Service Providers: Payment processors, e-wallet providers and financial institutions involved in facilitating your deposit and withdrawal transactions.
  • Game Software Providers: Licensed game providers such as PG Soft, Pragmatic Play, JILI and Spribe that may require a unique player identifier to manage game sessions.
  • Technical Support Service Providers: Companies that assist us in operating IT infrastructure, security systems and customer support platforms, subject to strict confidentiality agreements.
  • Licensing Bodies and Authorities: When required by law, licensing regulations or court order, we will disclose the necessary information to the relevant authorities.
  • Related Business Partners: In the event of an acquisition, merger or sale of company assets, player information may be transferred to the related entity subject to an equivalent or stricter privacy policy.

Every third party that receives players' personal information from sifucuci is required to comply with equivalent data protection standards and is prohibited from using that data for any purpose outside the scope of services provided to us.

05

Data Retention Period

sifucuci retains players' personal information for as long as is necessary to fulfil the original purpose for which the data was collected, unless a longer period is required by law or international licensing requirements.

  • Active Account Information: Retained for as long as your account is active and in use on the sifucuci platform.
  • Financial Transaction Records: Retained for the minimum period set by AML and licensing compliance requirements, typically no less than five years from the date of the transaction.
  • KYC Records: Identity verification documents are retained for the period required by our international licensing body.
  • Closed Account Data: After an account is closed, basic data is kept for the period required for legal compliance purposes before being securely deleted.

When data is no longer needed, sifucuci will delete or anonymise the information using secure, irreversible methods.

06

Your Rights As A Player

As a sifucuci player, you have the following rights regarding the personal information we hold:

  • 🔒 Right of Access: Request a copy of the personal information we hold about you.
  • 🖉 Right of Rectification: Ask us to correct any information that is inaccurate or incomplete.
  • 🚫 Right of Erasure: Request the deletion of your personal information, subject to legal compliance and licensing requirements.
  • ⏸ Right to Restrict Processing: Ask us to limit how we process your data in certain situations.
  • 📤 Right to Data Portability: Receive a copy of your data in a machine-readable format.
  • ⛔ Right to Object: Object to the processing of your information for direct marketing purposes.

To exercise any of the above rights, please contact the sifucuci customer support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable time and inform you of the action taken.

Some data deletion requests may not be fully fulfilled if the data is required for legal compliance, licensing, or dispute resolution that is still in progress.
07

Cookies And Tracking Technologies

The sifucuci website uses cookies and similar tracking technologies to improve the user experience and analyse platform usage patterns. The following are the categories of cookies we use:

  • Essential Cookies: Required for basic website operations such as login session management, account security, and payment functionality. These cookies cannot be disabled.
  • Performance Cookies: Collect anonymous information about how visitors use the website to help us improve platform performance.
  • Functional Cookies: Remember your preferences such as display language and account settings to provide a more personalised experience.
  • Analytics Cookies: Help us understand website traffic and user interactions for the purpose of continuously improving our services.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality and your playing experience at sifucuci.

08

Privacy Policy Amendments

sifucuci reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our operational practices, legal or licensing requirements, or the technologies we use. All amendments will take effect upon being published on this website.

For significant amendments that directly affect player rights, sifucuci will send a notification to registered players via email or display a clear notice on the platform's main page before the changes take effect. The "updated" date at the top of this document reflects the date of the last update.

Continued use of the sifucuci platform after any amendment takes effect is considered acceptance of the amended terms. If you do not agree with the changes made, you should stop using the platform and contact us to close your account.

09

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how sifucuci handles your personal information, we encourage you to contact us directly through our customer support channels:

  • 24/7 Live Chat: The fastest channel for an immediate response in Malay or English.
  • Email: [email protected] — for enquiries that require detailed explanation or written documentation.

Our team will endeavour to respond to all privacy-related enquiries fully and professionally. This Privacy Policy should be read together with our Terms & Conditions and Responsible Gambling Policy.

Frequently Asked Questions About Privacy

Answers to the most commonly asked questions about data protection at sifucuci.

sifucuci stores identity information (name, MyKad number, date of birth), contact information (email, mobile number), financial transaction records, account activity history and technical data such as IP addresses and access logs. All this information is stored securely and used only for the purposes stated in this Privacy Policy.

No. sifucuci does not sell, rent or trade players' personal information to any third party for marketing purposes. Information is shared only with service providers directly involved in platform operations (such as payment processors and game providers), and they are bound by strict confidentiality agreements.

You can request account closure and data deletion by contacting the sifucuci support team via 24/7 live chat or email at [email protected]. Please note that some financial data and KYC records may need to be retained for a certain period to meet legal and licensing compliance requirements, even after the account has been closed.

Yes. sifucuci account passwords are stored in a form that has been processed through hashing using a strong cryptographic algorithm. This means even sifucuci staff cannot view your password in its original form. You are advised to use a unique password and not share it with anyone.

Yes, certain information such as your email and mobile number can be updated through your account settings. However, primary identity information such as your full name and MyKad number that has gone through KYC verification requires an additional review process. Contact our customer support for assistance in updating this restricted information.

In the event of a business merger or acquisition, player information may be transferred to the new related entity. Should there be a significant change in how data is handled, sifucuci will notify players in advance and provide appropriate options. The new entity will be required to maintain data protection at the same or higher level as this Privacy Policy.

Join A Platform That Protects You

Register a sifucuci account today and enjoy a 200% welcome bonus up to RM1,000 along with international-standard data protection. Your account, your security, our responsibility.

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This service is for players aged 21 and above only. Gamble responsibly.